FAQs

Template - Frequently Asked Questions

How long does shipping take?

All orders are processed within 1-2 business days. From the shipping date, you can expect your order within 7-11 business days, depending on carrier and location availability. In some cases, faster delivery is possible. In order to offer you the best prices and the latest designs, we ship the products directly from the manufacturer in Asia.

What if I don't like the product?

If you don't like the product, you can return it within 14 days of receipt and we will refund your money immediately. Please take a look at the return and return policy first.

Will ARDENI cover any customs fees?

Unfortunately, it is not possible for us to cover all customs costs for our customers. However, we support them with low product prices and free shipping.

What is your mission?

We are constantly working to improve the quality of life of our customers with high-quality products. Our top priority is the complete satisfaction of our customers and the constant optimization of our brand!

Why exactly ARDENI?

We only offer our customers selected, high-quality products. The products go through a rigorous process before they are offered for sale in our online shop. That's why we have experts put our products and production through their paces. This is how we can guarantee 100% good quality.

How can I give my feedback?

Use our contact form. We are always open to feedback, suggestions for improvement and requests from our customers. We will respond as quickly as possible. So don't hesitate to contact us if you need anything. We are available 24/7.

If you have any further questions, our customer service is available 24 hours a day. Simply contact us using the contact form and we will answer your question!